Refund Policy

Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Important Note: Returns or refunds will only be accepted if there is a valid reason for the request, such as the product being defective, damaged, or incorrect. We do not accept returns or refunds for any other reasons.

To start a return, contact us at support@pobanook.com. Please note that returns will need to be sent to the following address:
37 Cymrie Building, West Bute Street, Cardiff CF10 5LL

If your return is accepted, we’ll send you a return shipping label and provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@pobanook.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take appropriate action to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Please contact us if you have any questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note: It can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at support@pobanook.com.